Sometimes you might need to be absent from class, or you might have a problem.
These processes will help you work through potential issues, and help ensure that
your enrolment at Aspire2 International is secure.
Remember, you can talk to Student Experience and Reception at your campus if you need help!

For study visa purposes, all students have to meet Aspire2 International’s 100% attendance policy, unless there is a very good reason for missing class.  If you are unwell, it’s okay to see a doctor and to stay home and recover!  Just follow the process and let your faculty know.

Step 1
Write an email to Aspire2 International
with the following information:
• Your full name
• Your student ID number
• Reason for absence*
• Length of absence
• Medical certificate*
(if absence is due to illness)

Step 2
Send your email using the relevant email address.

*Medical certificate must be issued by a registered New Zealand Medical Practitioner holding a current annual practicing certificate. https://www.mcmz.org.nz/support-for-doctors/list-of-registered-doctors.  Certificates provided by medical students, unregistered health practitioners and allied health practitioners are not acceptable.  A dental medical certificate will be accepted only if the origin of the injury or disability is dental-related.

Leave can be taken by students for bereavement reasons, medical reasons, and sometimes (not always) if you need a personal day off. For medical leave, you would have to provide a medical certificate from a New Zealand registered medical practitioner*. Talk to your faculty head about special issues or needs. For medical leave, you would have to provide a medical certificate from a New Zealand registered medical practitioner*. Talk to your faculty head about special issues or needs.

Important note: Make sure you apply before going on leave, not after your leave!

Step 1
Fill out the ‘Leave Application Form’. Available at Student Experience Reception and Academic Operations office areas in your faculty.

Step 2
Give the completed form to Academic Operations in person. They may ask you to email additional evidence to support your case. Have this evidence ready to send via email.

Step 3
Academic Operations will update you, via email, within 48 to 72 hours – after the Head of Faculty has considered your leave application.

*Medical certificate must be issued by a registered New Zealand Medical Practitioner holding a current annual practicing certificate. https://www.mcmz.org.nz/support-for-doctors/list-of-registered-doctors. Certificates provided by medical students, unregistered health practitioners and allied health practitioners are not acceptable. A dental medical certificate will be accepted only if the origin of the injury or disability is dental-related.

A grievance is any problem or complaint you may have. Aspire2 International might be able to help with it. At every step of the grievance process you are welcome to bring a friend, family member, or counsellor for support.

Do you have a grievance?

Step 1
Discussion with your tutor

If your grievance is unresolved, move on to Step 2.

Step 2
Discussion with Head of Faculty and/or Director of Studies

If your grievance is unresolved, move on to Step 3.

Step 3
Discussion with Chief Executive or Campus Director

If your grievance is unresolved, move on to Step 4.

Step 4
1. Contact New Zealand Qualifications Authority (NZQA) www.nzqa.govt.nz for matters relating to the Code of practice.
or
2. Contact iStudent complaints at www.istudent.org.nz for issues about contracts and/or fees.