For study visa purposes, all students have to meet Aspire2 International’s 100% attendance policy, unless there is a very good reason for missing class.  If you are unwell, it’s okay to see a doctor and to stay home and recover!  Just follow the process and let your faculty know.

Step 1
Write an email to Aspire2 International
with the following information:
• Your full name
• Your student ID number
• Reason for absence*
• Length of absence
• Medical certificate*
(if absence is due to illness)

Step 2
Send your email to the relevant faculty

Business
[email protected]

Information Technology
[email protected]

English
[email protected]

Hospitality
[email protected]

Cookery
[email protected]

PDP
[email protected]

Engineering
engineering.attendan[email protected]

*Medical certificate must be issued by a registered New Zealand Medical Practitioner holding a current annual practicing certificate. https://www.mcmz.org.nz/support-for-doctors/list-of-registered-doctors.  Certificates provided by medical students, unregistered health practitioners and allied health practitioners are not acceptable.  A dental medical certificate will be accepted only if the origin of the injury or disability is dental-related.

Leave can be taken by students for bereavement reasons, medical reasons, and sometimes (not always) if you need a personal day off. For medical leave, you would have to provide a medical certificate from a New Zealand registered medical practitioner*. Talk to your faculty head about special issues or needs. For medical leave, you would have to provide a medical certificate from a New Zealand registered medical practitioner*. Talk to your faculty head about special issues or needs.

Important note: Make sure you apply before going on leave, not after your leave!

Step 1
Fill out the ‘Leave Application Form’. Available at Student Experience Reception and Academic Operations office areas in your faculty.

Step 2
Give the completed form to Academic Operations in person. They may ask you to email additional evidence to support your case. Have this evidence ready to send via email.

Step 3
Academic Operations will update you, via email, within 48 to 72 hours – after the Head of Faculty has considered your leave application.

*Medical certificate must be issued by a registered New Zealand Medical Practitioner holding a current annual practicing certificate. https://www.mcmz.org.nz/support-for-doctors/list-of-registered-doctors. Certificates provided by medical students, unregistered health practitioners and allied health practitioners are not acceptable. A dental medical certificate will be accepted only if the origin of the injury or disability is dental-related.

A grievance is any problem or complaint you may have. Aspire2 International might be able to help with it. At every step of the grievance process you are welcome to bring a friend, family member, or counsellor for support.

Do you have a grievance?

Step 1
Discussion with your tutor

If your grievance is unresolved, move on to Step 2.

Step 2
Discussion with Head of Faculty and/or Director of Studies

If your grievance is unresolved, move on to Step 3.

Step 3
Discussion with Chief Executive or Campus Director

If your grievance is unresolved, move on to Step 4.

Step 4
1. Contact New Zealand Qualifications Authority (NZQA) www.nzqa.govt.nz for matters relating to the Code of practice.
or
2. Contact iStudent complaints at www.istudent.org.nz for issues about contracts and/or fees.