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Frequently asked questions

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Courses and entry

Which course should I choose?

If you want to work in IT support, networks and systems, choose Infrastructure & Technical Support. If you enjoy building apps and software, choose Software Development. If you're interested in how organisations choose, design and roll out digital tools, choose Applied Digital Technologies. All three share the same core courses in your first terms. Sign up and we'll help you compare.

Can I start at Level 6 Cybersecurity?

Yes, if you meet the direct-entry requirements. You'll need a New Zealand Diploma in Information Technology (Level 5), a New Zealand Diploma in Software Development (Level 6), another relevant IT qualification at Level 5 or above, or relevant industry experience. See full entry requirements.

What English level do I need?

For Level 5 courses, IELTS Academic 5.5 with no band lower than 5. For Level 6 Cybersecurity, IELTS Academic 6.0 with no band below 5.5. Other tests are accepted too. Each course page lists the equivalent scores.

When is the next intake?

Intakes are planned for 2027. Sign up and we'll send you the latest dates.

How are the courses taught?

All programmes use blended delivery: face-to-face teaching on campus, practical activities, structured online learning and self-directed study.

Can previous study or work count towards my diploma?

It may. Previous tertiary study or relevant work experience can be assessed for credit transfer or recognition of prior learning, which could reduce the study you need to complete.

Fees and refunds

How much are tuition fees?

NZ$20,000 for the Level 5 New Zealand Diploma in Information Technology, and NZ$26,500 for the Level 6 New Zealand Diploma in Cybersecurity.

What if a student withdraws before the start date?

The student must tell us in writing. We'll start the withdrawal process and send a Notification of Withdrawal when it's complete. Refunds, where payable, are processed within five working days of that notification, paid in New Zealand dollars to the party who originally paid the fees. The amount depends on the length of the course and when written notice is given. The start date is the first day of the student's programme, which is the first scheduled day of teaching. Full details are in the Student Handbook.

How much will I get back if I withdraw?

For courses of 3 months or more, which includes all our IT programmes, you'll receive a 75% refund of all fees paid if you withdraw before or within the first 10 working days of the start date. After that, there is no entitlement to a refund. See the full refund policy.

What if my student visa is declined?

If your student visa is not granted before or within the first 10 working days of the start date, you'll receive a full refund of all fees paid, less a deduction of 10% up to a maximum of $500. You'll need to provide an official letter from Immigration New Zealand confirming the decline.

Who receives the refund?

Any refund is paid to the party who originally paid the fees. In some cases this may not be the student.

What happens to the laptop if a student withdraws?

It depends on the timing. The student may be able to keep the laptop or may need to return it. This is decided during the withdrawal process.

What if the student gets a residence or work visa while studying?

The student is not entitled to a refund.

Are expelled students eligible for a refund?

No. Students who are expelled are not entitled to a refund.

What if a student has to withdraw for personal reasons?

Depending on timing, the student may not be entitled to a refund but can request one. The request is considered by the CEO and must include supporting evidence.

Are my fees protected?

Yes. Tuition fees paid in advance are protected through the Public Trust Fee Protect scheme.

Visas and work

Is an interim visa with study conditions the same as a student visa?

No. While the conditions may be the same, an interim visa is not a student visa.

Can I work while I study?

If your student visa includes work rights, you may be able to work up to 25 hours per week during term. Your conditions are set by Immigration New Zealand. Read more.

Will I get a job after I graduate?

Our programmes support entry-level employment and further study, and Aspire2 Work helps with CVs, job searching and interview preparation. We can't guarantee employment, a particular job title, work experience or a visa.

Arriving and living in Auckland

Where can I stay?

When you arrive, you'll have two weeks of complimentary accommodation while you settle in. For longer-term living, options include homestays, shared flats, student accommodation and serviced apartments, and we can guide you on what suits you.

Can you help with airport pickup?

Yes. Airport pickup is included. Send us your flight details at least two weeks before you travel so we can arrange your collection. Contact study@aspire2international.ac.nz.

What are the attendance requirements?

We expect 100% attendance. If you can't attend, email Student Support Services on the day. If your attendance drops, we meet with you to help you get back on track. Attendance below 90% leads to a written warning, below 85% a final warning, and below 80% a referral to the Disciplinary Committee. Full rules are in the Student Handbook.

Support and contact

Where can I get pastoral care and student welfare support?

Our pastoral care team has an open-door policy. Email pastoralAKL@aspire2.ac.nz, call 09 555 5400 (Monday to Friday, 8.30am to 5pm) or ask for an appointment at Reception. In an emergency, call 111, then our school emergency phone +64 21 0259 5499.

How do I make a complaint?

Start by speaking with your facilitator. If the issue isn't resolved, go to your Programme Leader, then the General Manager. Please raise it within 90 days. You're welcome to bring a support person at every stage. If you're still not satisfied, you can contact NZQA, or Study Complaints | Ngā Amuamu Tauira for fee or contract disputes. See the full complaints process, or read the Student Handbook.

How do I contact you outside office hours?

Aspire2 International's emergency contact number is +64 21 0259 5499.

For full details, read the Terms and Conditions for Aspire2 International Students on our terms page.

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