Student App support
Help with the Aspire2 Student App and the Student Portal. If you can't find your answer here, contact us and we'll sort it together.
Getting started
Open your welcome email
When you enquire or apply, we email you a welcome. It has a link to set your password.
Set your password
Choose a password for your Aspire2 account. You use the same account in the app and in the Student Portal.
Sign in
Install the app from the link in your welcome email, or use the Student Portal in your web browser at aspire2-students.pallara.app. Sign in with your email address and your password.
Turn on notifications
Allow notifications when the app asks. We use them to tell you about your application, messages and class updates.
Common questions
I didn't get a welcome email
Check your junk or spam folder. If it is not there, email us from the address you used to enquire, and we will send a new one.
I forgot my password
Open the Student Portal sign-in page and choose the option to reset your password. We email you a link to choose a new one.
I can't sign in
Check you are using the same email address you gave us. If it still does not work, email us. Tell us the email address you use, but never send us your password.
I'm not getting notifications
Check that notifications are turned on for the app in your phone's settings. You can still see every message in the app and the Student Portal.
I can't upload a document
Try the Student Portal on a laptop. It is the easiest way to upload documents and fill in long forms. Photos and PDF files work best.
Something looks wrong
If a detail in your application, offer, timetable or fees looks wrong, message our team in the app, or email us. Please don't wait.
Contact us
Our team can help with your account, the app and the Student Portal. We reply on working days.
Email: study@aspire2international.ac.nz
Phone: +64 9 555 5400
Visit: Level 8, 62 Victoria Street West, Auckland Central